General Claims Services

The acid Test of any Insurance Outfit is “prompt Settlement of Claims as at when due” Standard Insurance Clients generally benefit from a prompt and efficient Claims Servicing. That is why at SICL, we place premium on Claims servicing at the top of our Service commitments to our Mutual Client. Our Claims Department are staffed by highly focused personnel, all of whom respond to any event with the same degree of urgency no matter whether the insured event is small, medium or big.

When placing Insurance Business with our Organization, our Clients are rest assured in the knowledge that their Claims collection are in capable hands. All our Claims TEAM work to the same formula in the handling of our Clients affairs. The formula developed by us over the years is a very simple application and the result is seamless and efficient Claims management.

The approach to Claim settlement may be summarized as follows:

A ) MANAGEMENT
Upon being appointed as a Client’s Insurance Broker/Adviser, we put in place the necessary Claim procedure to handle our Clients Claims. These procedures range from basic reporting functions to the more complex major loss handling report and regular reviews

B ) NEGOTIATION
We have an excellent Team of Claims Negotiators who have been handling complex claims over the years. To this end, Claims negotiating ability is very strong within our Claims Team.

C ) CLAIMS ADMINISTRATION
By putting forward a very simple and dynamic procedure, SICL Claims Personnel administer all the Claims that occur during the currency of the Policy of our Client very effectively. This in effect ensure that our Clients Claims are paid promptly and efficiently as at when due.